Refund policy
Last updated: August 23, 2026
We want every Della Daily order to arrive correctly and in good condition. Because our dietary supplements are consumable products and are prepared for fulfillment after an order is placed, we generally do not accept physical returns or exchanges. Eligible first-time customers may, however, qualify for our 30-Day First Tub Satisfaction Guarantee. We also provide remedies for damaged, defective, misprinted, incorrect, or lost-in-transit orders as described below and honor any rights required by applicable law.
Please contact us before attempting to return or send any product. Our published mailing address is not a return address, and unapproved items sent there cannot be accepted or processed.
30-Day First Tub Satisfaction Guarantee
If you are trying Della Daily for the first time and are not satisfied, you may request a refund under our 30-Day First Tub Satisfaction Guarantee, subject to the following terms:
- The purchase must have been made directly through delladaily.com.
- Your request must be submitted within 30 calendar days after carrier-confirmed delivery of your first Della Daily order.
- The guarantee covers only one eligible tub from your first order. If your first order contains multiple units, a bundle, or additional products, only the amount actually paid for one eligible tub is covered.
- The guarantee applies to the first tub in an initial subscription shipment, but it does not apply to subscription renewals, later orders, or additional units.
- A maximum of one satisfaction-guarantee refund is available per customer and household.
- No physical return is required. Please do not mail the product to Della Daily, our fulfillment partner, the address on the shipping label, or our mailing address.
To request a guarantee refund, email support@delladaily.com and include your order number and the email address used for the order. You do not need to provide a reason as a condition of an otherwise eligible satisfaction-guarantee refund. We may invite you to provide optional feedback so that we can improve our products and customer experience.
We may request information reasonably necessary to verify the purchase, delivery date, customer, household, and eligibility of the claim. We reserve the right to deny claims that are duplicate, fraudulent, abusive, submitted using false information, outside the stated period, or otherwise ineligible under these terms.
If approved, we will refund the amount actually paid after discounts for one eligible tub, together with any sales tax attributable to that amount, to the original payment method. Optional paid shipping upgrades, shipping-protection charges, and other service fees are not included in the satisfaction-guarantee refund once the service has been provided, unless applicable law requires otherwise.
This satisfaction guarantee is a refund promise and is not a representation or guarantee that any product will produce a particular health, fitness, appearance, hydration, or wellness result. Individual experiences vary.
If the eligible first tub was purchased through an active subscription, approval of a satisfaction-guarantee claim will also cancel future renewals unless you expressly ask us in writing to keep the subscription active. The guarantee does not automatically refund a renewal order that has already been charged, submitted for fulfillment, or entered production.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, email support@delladaily.com within 30 days after delivery.
Please include:
- Your order number;
- The email address used for the order;
- A brief description of the issue; and
- Clear photographs of the item, outer packaging, shipping label, lot or batch information, and the problem you are reporting.
We may request additional information reasonably needed to review the claim. If the claim is approved, we will provide an appropriate remedy, which may be a replacement or a refund to the original payment method. You will not be charged to replace an item when the problem was caused by us or our fulfillment process.
Claims for damaged, defective, misprinted, or incorrect items are separate from the 30-Day First Tub Satisfaction Guarantee. An approved product-issue claim does not use your one satisfaction-guarantee claim, and eligible product-issue claims may be submitted for later orders and subscription renewals.
Lost-In-Transit Orders
If tracking has not updated for an unusual period or your package has not arrived by the estimated delivery date, contact us promptly. Claims for packages believed to be lost in transit must be submitted no later than 30 days after the estimated delivery date. We may ask you to confirm the shipping address, check with household members or neighbors, and allow time for the carrier to investigate.
An order marked delivered by the carrier is not automatically treated as lost in transit. We will review delivered-but-not-received reports individually and may require a carrier claim or other supporting information.
Other Returns, Exchanges, and Changes of Mind
Outside the 30-Day First Tub Satisfaction Guarantee, the product-issue remedies described in this policy, and any rights required by applicable law, we do not accept returns, refunds, or exchanges for buyer's remorse, taste or texture preferences, unwanted items, or a change of mind. We also cannot accept opened, used, or unsealed consumable products as physical returns for hygiene and safety reasons.
Order Cancellations and Changes
Orders enter production quickly. To request a cancellation or address change, email support@delladaily.com immediately and no later than 2 hours after placing the order. Include “URGENT — CANCEL ORDER” or “URGENT — ADDRESS CHANGE” and your order number in the subject line.
A request is not a guarantee. Once an order has entered production, been prepared, or been accepted for fulfillment, it may no longer be possible to change or cancel it, even if Shopify still displays it as unfulfilled. If cancellation is possible and approved, the refund will be issued to the original payment method.
Incorrect or Incomplete Addresses; Unclaimed or Refused Packages
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or non-delivery caused by an incorrect, incomplete, or undeliverable address supplied at checkout.
If a package is returned, abandoned, or otherwise not delivered because the address was incorrect or incomplete, the package was unclaimed, the recipient was unavailable, or delivery was refused, the original order is not eligible for an automatic refund. If reshipment is available, the customer may be responsible for the new shipping and handling cost.
Unauthorized Returns
Do not mail products to Della Daily, our fulfillment partner, the address shown on the shipping label, or any other address unless our support team has first provided written authorization and instructions. Sending an item without authorization does not guarantee a refund or replacement.
Refunds
Approved refunds are issued to the original payment method. After we issue a refund, your bank or payment provider may require additional processing time before the funds appear.
Under the 30-Day First Tub Satisfaction Guarantee, the eligible refund is limited to the amount actually paid for one eligible tub, together with attributable sales tax. Optional paid shipping upgrades, shipping-protection charges, and other service fees are not refundable once provided. For other approved claims, original or upgraded shipping charges, if any, are not refundable unless the refund results from an error by us or applicable law requires otherwise.
Subscriptions
The first eligible tub in an initial subscription order may qualify for the 30-Day First Tub Satisfaction Guarantee. Additional units, renewal orders, and later subscription shipments are not covered by the satisfaction guarantee.
Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been charged or entered production. Already-placed subscription orders are governed by this Return and Refund Policy and our Subscription Cancellation Policy.
Contact Us
Della Daily Customer Support
support@delladaily.com
Mailing address only — not a return address:
Della Daily
25 SE 2nd Ave Ste 550 PMB 1053
Miami, FL 33131
United States