Cancellation policy
Last updated: September 11, 2026
This Purchase Options Cancellation Policy explains how Della Daily subscriptions renew, how recurring payments are processed, and how customers can skip, pause, change, or cancel a subscription.
By selecting a subscription purchase option and completing checkout, you agree to the recurring price, billing frequency, shipping terms, and other subscription details displayed before purchase.
Subscription Offer
The current Della Daily Creatine Hydration Powder subscription includes:
- An introductory first shipment for $24.95;
- Recurring shipments for $33.95 every 30 days after the introductory shipment;
- Free standard shipping within our supported United States delivery area; and
- The ability to skip, pause, or cancel future renewals.
Applicable taxes, optional shipping upgrades, and any other charges will be displayed at checkout. The introductory price applies only to the initial eligible subscription shipment and cannot be applied to subscription renewals.
Subscription prices, discounts, products, and intervals may change for new subscriptions. The terms displayed at checkout when you subscribe form part of your agreement.
Automatic Renewal and Recurring Charges
Your subscription renews automatically every 30 days until it is canceled. By purchasing a subscription, you authorize Della Daily and its payment providers to charge your selected payment method automatically for each scheduled renewal.
After a recurring payment is successfully processed, a new order is created and may be submitted for preparation and fulfillment immediately.
You are responsible for keeping your payment, billing, shipping, and contact information accurate and current.
No Minimum Commitment
There is no minimum number of subscription renewals. You may cancel your subscription at any time before the next recurring payment is processed.
Della Daily does not charge a separate cancellation fee.
Managing Your Subscription
You can manage your subscription through the secure subscription-management link provided after purchase or by contacting Della Daily Customer Support at support@delladaily.com.
Depending on the options available in the subscription portal, you may be able to:
- View your next scheduled billing date;
- Skip an upcoming shipment;
- Pause future shipments;
- Resume a paused subscription;
- Update your shipping address;
- Update your payment method; or
- Cancel future renewals.
Changes must be completed before the next scheduled payment is processed. A change made after a renewal has already been charged does not automatically modify, cancel, or refund that renewal order.
How to Cancel
You may cancel future subscription renewals by:
- Using the cancellation option in your secure subscription-management portal; or
- Emailing support@delladaily.com with your order number, subscription email address, and a clear request to cancel.
For the fastest result, use the subscription-management portal before your next scheduled billing date. If you contact us by email, please send your request as early as possible so that it can be processed before the next charge.
Cancellation takes effect for future renewals. It does not automatically cancel or refund an order that has already been charged, submitted for fulfillment, prepared, or entered production.
After cancellation, you should receive confirmation or be able to see the canceled status in your subscription-management portal. If you do not receive confirmation, contact us promptly.
Skipping or Pausing
Skipping a shipment affects only the selected upcoming shipment and does not permanently cancel your subscription. Unless you cancel, recurring billing will resume according to the schedule shown in your subscription-management portal.
Pausing temporarily stops eligible future renewals. When a subscription is resumed, future payments and shipments will continue according to the updated schedule shown in the portal.
A skip or pause request must be completed before the applicable recurring payment is processed.
Already-Charged Renewal Orders
If a renewal has already been charged, canceling the subscription prevents future renewals but does not automatically cancel or refund the already-created order.
Orders enter production quickly. To request cancellation of an already-charged renewal order, email support@delladaily.com immediately and no later than 2 hours after the charge. Include “URGENT — CANCEL ORDER” and your order number in the subject line.
An order-cancellation request is not guaranteed. Once preparation, production, or fulfillment has begun, the order may no longer be canceled even if Shopify still displays it as unfulfilled.
Refunds and the First Tub Guarantee
Canceling a subscription does not automatically create a refund. Already-created orders are governed by our Return and Refund Policy.
The first eligible tub in an initial subscription shipment may qualify for our 30-Day First Tub Satisfaction Guarantee. A request must be submitted within 30 calendar days after carrier-confirmed delivery and is subject to the complete eligibility requirements in our Return and Refund Policy.
The satisfaction guarantee:
- Covers only one eligible tub from the initial subscription shipment;
- Is limited to one approved claim per customer and household;
- Does not require a physical return; and
- Does not cover subscription renewals, later shipments, or additional units.
If an eligible satisfaction-guarantee claim is approved, we will also cancel future subscription renewals unless you expressly ask us in writing to keep the subscription active.
An already-charged or production-entered renewal is not automatically refunded because a guarantee claim is submitted for the initial tub.
Damaged, Defective, Misprinted, or Incorrect Items
If any subscription shipment arrives damaged, defective, misprinted, or different from what you ordered, contact support@delladaily.com within 30 days after delivery.
Approved product-issue claims are separate from the First Tub Satisfaction Guarantee and may apply to eligible subscription renewal orders. Please review our Return and Refund Policy for complete claim requirements.
Failed Payments
If a recurring payment fails, we or our subscription and payment providers may retry the payment and ask you to update your payment information.
Your subscription may be paused or canceled if payment cannot be collected. We are not responsible for delays caused by expired, declined, or inaccurate payment information.
Price or Subscription Changes
If we change the recurring price or another material subscription term for an existing subscription, we will provide any advance notice or request any consent required by applicable law.
You may cancel before the change takes effect. Changes to an existing subscription apply only to future renewals and do not alter charges already processed.
Product Availability
If a subscription product becomes unavailable, discontinued, or restricted, we may delay, pause, or cancel the affected subscription or renewal. We will not knowingly substitute a materially different product without appropriate notice or consent.
Contact Us
For subscription questions, changes, or cancellation assistance, contact:
Della Daily Customer Support
support@delladaily.com
https://delladaily.com
Mailing address only — not a return address:
Della Daily
25 SE 2nd Ave Ste 550 PMB 1053
Miami, FL 33131
United States